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faq

International

What if I live outside of Europe and want to place an order?

Merchandise

Footwear Constructions


I own a Shoe Store. How do I open an account with Florsheim shoes?


What is the Florsheim guarantee?


Where is the closest store that carries Florsheim products?


Order

Price of the product and Vat applied


Do you ship to PO boxes addresses?


I'd like to speak to a representative of Florsheim Shoes Europe.


May I place an order over the telephone?


May I ship to a different address than my billing address?


What if I want to cancel my order?


What is the status of my order?


Payments

Is it safe to use my credit card on your site?


What form of payments are accepted?


Return Policy

How do I return or exchange items purchased online?


What if I received merchandise that is defective or incorrect?


Shipping Policy

What is your Shipping Policy?

Size Scale

How does sizing work?

Tracking

How do I track an order that I placed on your website?

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